← Back to Home
Legal Documents

Privacy Policy & Terms

Last Updated: April 2025  ·  Applicable to newmahalaxmiagency.com

1

Introduction

New Mahalaxmi Agency ("us", "we", or "our") operates the https://newmahalaxmiagency.com/ website and provides product inquiry and supply services (referred to as the "Service" in this policy). This Privacy Notice describes how and why we collect and use personal data in the course of our business. It applies to personal data provided directly to us by individuals and to personal data provided to us by companies and other organisations.

We are committed to the protection of personal data and to fair and transparent processing. If you have any questions about this Privacy Notice, you can contact us at: mahalaxmiagency516@gmail.com

2

Information We Collect

We may collect the following types of personal data:

  • Contact information such as name, email address, phone number, and postal address
  • Business information including company name, GST number, and designation
  • Communication records such as inquiries, order requests, and correspondence
  • Technical data such as IP address, browser type, and usage data when you visit our website
  • Financial and transactional information for processing orders and payments
3

How We Use Your Information

We use the personal data collected for the following purposes:

  • To provide and improve our product inquiry and supply services
  • To process orders, manage accounts, and handle billing
  • To communicate with you regarding inquiries, orders, and updates
  • To comply with our legal and regulatory obligations under Indian law
  • To improve our website and service offerings
  • To send relevant business communications (with your consent where required)
4

Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Performance of a contract: when processing is necessary for fulfilling orders or agreements
  • Legal obligation: when required by applicable Indian law including the Information Technology Act, 2000
  • Legitimate interests: for business operations, fraud prevention, and service improvement
  • Consent: where you have provided explicit consent for specific processing activities
5

Data Sharing & Disclosure

We do not sell or rent your personal data to third parties. We may share your data with:

  • Service providers and business partners who assist in delivering our services, subject to appropriate confidentiality obligations
  • Regulatory authorities or law enforcement when required by applicable law
  • Professional advisors such as lawyers and accountants, as necessary
6

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, tax, and accounting obligations. After the retention period, data is securely deleted or anonymised.

7

Your Rights

Under applicable Indian data protection laws, including the Digital Personal Data Protection Act (DPDPA), 2023, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete personal data
  • Request erasure of your personal data in certain circumstances
  • Withdraw consent where processing is based on consent
  • File a grievance with us or the relevant data protection authority

To exercise your rights, please contact us at mahalaxmiagency516@gmail.com or +91 99758 22452.

8

Data Security

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9

Cookies & Website Tracking

Our website may use cookies and similar tracking technologies to improve user experience. You may configure your browser to refuse cookies, but this may limit certain features of the website.

10

Applicable Law & Updates

This Privacy Notice is governed by the laws of India, including the Information Technology Act, 2000, and when in force, the Digital Personal Data Protection Act (DPDPA), 2023. We reserve the right to update this Privacy Notice from time to time. Changes will be published on our website.

11

Contact Us

For any questions, concerns, or grievances regarding this Privacy Notice, please contact:

New Mahalaxmi Agency

Address: S.N.837, Shop No.1A/1B, Ground Floor, Kumthekar Road, Sadashiv Peth, Pune – 411030, Maharashtra, India

Email: mahalaxmiagency516@gmail.com

Phone: +91 99758 22452

1

Introduction

These Terms and Conditions ("Terms") govern your use of the services and website offered by New Mahalaxmi Agency, a business entity registered and operating under the laws of India with its office at S.N.837, Shop No.1A/1B, Ground Floor, Kumthekar Road, Sadashiv Peth, Pune – 411030, Maharashtra, India (hereinafter referred to as "Company", "we", "us", or "our"). By accessing our website or engaging with our services, you ("Client", "you", or "your") agree to be bound by these Terms.

2

Nature of Services

New Mahalaxmi Agency is a wholesaler and trader specializing in Ayurvedic, herbal, and healthcare products. We provide product inquiry and supply services to pharmacies, distributors, medical stores, retail outlets, and other business clients across India. No e-commerce or direct consumer sales are conducted through this website. All transactions are B2B and handled directly by our team.

3

Eligibility

By using our services, you represent that:

  • You are a legally recognised entity or individual engaged in a lawful business in India
  • You have the authority to enter into a binding agreement on behalf of your organisation
  • You will use our services only for lawful and permitted purposes
4

Grant of Access

Access to our website and inquiry services is provided for informational and business purposes only. No license to any intellectual property, brand name, or proprietary information of the Company is granted to the Client. Nothing herein shall be construed as creating any transfer of ownership, title, or intellectual property rights.

5

Pricing & Quotations

All pricing is customised based on the specific scope, product type, quantity, and business requirements. Rates are variable and subject to change. The final binding cost will be explicitly provided in a formal quotation or invoice issued by our team. No price listed informally (verbally or via chat) shall be binding until confirmed in writing.

6

Refund & Payment Policy

All confirmed orders and sales are subject to the payment terms agreed upon in the formal invoice or purchase order. Refunds, if applicable, shall be subject to the following:

  • Claims must be made within 7 days of receipt of goods, supported by documented evidence
  • Refunds are issued only in cases of damaged, defective, or incorrectly supplied goods
  • We do not offer refunds for change of mind or incorrect ordering by the Client
  • All refunds are processed after inspection and approval by our team
7

Intellectual Property

All content on the https://newmahalaxmiagency.com/ website, including text, logos, images, and data, is the exclusive intellectual property of New Mahalaxmi Agency or its licensors. Unauthorised reproduction, distribution, or use of any content is strictly prohibited.

8

Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from the use of our services or website
  • Delays caused by logistics partners, force majeure events, or regulatory actions
  • Inaccuracies in third-party product labelling or descriptions provided by manufacturers
9

Compliance & Regulatory Obligations

The Client is solely responsible for ensuring compliance with all applicable laws, regulations, licences (including drug licences under the Drugs and Cosmetics Act, 1940), and permissions required to purchase, store, and sell pharmaceutical or healthcare products. The Company shall not be liable for any non-compliance by the Client.

10

Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved through mutual negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

11

Amendments

The Company reserves the right to modify or update these Terms at any time. The updated Terms will be made available on our website. Continued use of our services after any modification constitutes acceptance of the revised Terms.

12

Contact for Legal Matters

For any legal queries, disputes, or formal communication regarding these Terms, please contact:

New Mahalaxmi Agency

Address: S.N.837, Shop No.1A/1B, Ground Floor, Kumthekar Road, Sadashiv Peth, Pune – 411030, Maharashtra, India

Email: mahalaxmiagency516@gmail.com

Phone: +91 99758 22452